朗詩綠色集團 環境、 社會及管治報告 2018 Landsea ESG Report 2018目錄 Contents 01 Contents Message from the Chairman About Landsea Green Group About the Company Sales and margin condition of various businesses Orgnizational structure of the company Highlights of Public Comments Theme � Following Five Core Values and Adhering to Sustainable Devlopment Theme � Landsea Creates Shanghai Landsea Green Center Emark on a Green journey Topic � Continue to Advance the Real Estate Green Supply Chain Operation Practice of Green Life Green Operation Green Building Planning and Design Green Procurement Green construction Green decoration Green operation and maintenance Green fund management Green office High-level Quality Management Quality management system Whole-process customer service system Responsible marketing Compliant Operation Compliant operation and audit supervision Anti-corruption 目錄 Special Report � People and Health Oriented - Long-term Indoor Environmental Quality Research by Landsea Social Value Co-creation Practices Co-development with Employees Employee Rights, Interests and Benefits Occupational health and safety Employee Training and Development Continuing Public Welfare “Landsea Seedling Aid” Project Actively Promoting Community Integration Promoting Sustainable Development of the Real Estate Industry Promoting Industry Communication Upholding the Sustainable Development Philosophy Promoting the Development of Business Ethics ESG Management and Perance ESG Leading Group Communication with Stakeholders ESG Material Topics Three-year Data Perance Environmental Data Social Data Index Table Index Table of the Environmental, Social and Governance Reporting Guide of the Stock Exchange of Hong Kong Ltd. SEHK GRI Standards Index Table About the report Report verification statement 1 2 �.� �.� �.� �.� 3 4 5 6 7 �.� �.� �.� 8 9 �.� �.� �.� �.� 10 ��.� ��.� ��.� ��.� 11 ��.� ��.� 12 13 董事局主席致辭 關於朗詩綠色集團 公司概況 各項業務銷售額及利潤情況 公司組織架構 ����年度外界主要評價 社會價值共創實踐 與員工共享發展 員工權益與福利 職業健康與安全 員工培訓與發展 持續推進公益事業 「朗詩綠苗助學」公益項目 積極開展社群融合 推動房地產行業永續發展 促進行業交流 宣導永續發展理念 推動商業道德的發展 企業社會責任管理與績效 ESG領導小組 利益相關方溝通 社會責任實質性議題管理 三年數據績效 環境數據 社交數據 索引表 聯交所環境、社會及管治報告指引 索引表 永續發展報告標準索引表 關於本報告 專題 � 以人為本， 健康至上 ⸺朗詩開展長期室內健康環境調研 專題 � 秉承五項核心價值， 驅動永續發展 專題 � 朗詩打造上海朗詩綠色中心 開啟綠色生活之旅 綠色生活運營實踐 綠色經營 綠色建築規劃與設計 綠色採購 綠色施工 綠色裝飾 綠色運營與維護 綠色物業 綠色辦公 高標準的品質管理 品質管理體系 全流程客戶服務體系 負責任地行銷推廣 貫徹合規經營 合規經營與審計監督 反貪污 專題 � 持續推動打造房地產業綠色供應鏈 P02 P05 P10 P13 P16 P35 P39 P61 P59 P72 P81 P84 報告審驗意見聲明書 P85董事局主席致辭 Message from the Chairman 1 02 1 03 Message from the Chairman 董事局主席致辭 1 Message from the Chairman 董事局主席致辭 在擁有競爭優勢的綠色住宅領域持續深耕的同 時， 朗詩也積極從戰略層面以綠色差異化為引 領 ，構 建「 健 康 、綠 色 、永 續 」的 綠 色 商 業 生 態 圈 。在 中 國 市 場 ，貫 徹 執 行「 產 品 差 異 化 、資 產 輕 型化、 收益多樣化」 的發展戰略， 借助于 「產品差 異化」 的核心能力， 大力開展 「小股操盤、 合作開 發、 委託開發」 等合作模式。 朗詩堅持貫徹 「以人為本」 的企業理念和經營哲 學， 秉持 「人本、 陽光、 綠色」 的價值觀是朗詩恪守 不變的品質， 成為優秀的企業公民是朗詩矢志不渝 的理想。 「人本」 作為朗詩的價值原點， 一方面體現 在朗詩堅持客戶導向， 以滿足客戶的需求為己任， 始終為客戶打造超預期的產品； 另一方面則體現在 對員工的重視， 為他們營造簡單、 乾淨的企業環 境， 創造有效的激勵機制， 提供大有可為的事業平 臺。 「陽光」 是堅持陽光心態， 恪守陽光政策， 踐行 陽 光 運 作 ，堅 持「 不 行 賄 受 賄 、不 做 假 賬 、不 偷 稅 漏 稅、 不欺騙客戶 」 的四不鐵律。 「綠色」 則寓示朗詩 遵循天人合一、 和諧共生的理念， 旨在貢獻環境與 社會友善型業務， 構建 「百年綠公司」 。 朗詩堅持在追求實現經濟價值的同時， 關注並解 決影響環境和社會的重大議題。 縱觀朗詩十多年 的發展， 朗詩已將承擔社會責任內化到企業文化 和 戰 略 中 ，以「 恪 守 不 變 」的 品 質 和「 因 時 而 變 」 的能力保持企業的生命力。 在中國住房和城市發展中， 朗詩一直扮演著關注 人居需求的綠色家園建造者角色， 在綠色住宅產 品的研發上不斷探索創新， 秉承 「因地制宜， 因人 制 宜 」的 原 則 ，以 更 加 注 重 人 本 身 的 需 求 為 出 發 點， 為居住者營造健康、 舒適、 節能、 環保、 智慧、 人文六個維度平衡發展的高品質住宅和社區。 Landsea Green Group upholds a “people-oriented“ corporate and operational philosophy and embraces the shared value of “being people-oriented, positive and transparent, green and sustainable.“ It also holds to its long-term goal of becoming an excellent corporate citizen. First of all, as the core value of Landsea, the “people-oriented“ spirit is reflected in two aspects. On the one hand, by insisting on an orientation toward the customer, Landsea takes “meeting customers’ need“ as its duty and is committed to making products that exceed customers expectations. On the other hand, Landsea values the welfare of its employees by providing a clean and relaxed work place, creating an effective incentive system and offering employees a promising plat that can give full play to their talents. Secondly, “being positive and transparent“ means retaining positive attitudes, adopting transparent policies, conducting transparent operations and strictly following the rules of not offering or accepting bribes, not manipulating accounts, not evading taxes and not deceiving customers. Finally, the “green and sustainable“ principle indicates our belief in the harmonious co-existence of people, society and the environment. We are devoted to contributing to environmentally and socially responsible business and to the corporate vision of “a sustainable green company.“ While pursuing profits, Landsea also attaches great importance to following and solving major environmental and social issues. In the course of more than a decade of development, Landsea has integrated the undertaking of social responsibilities into its corporate culture and strategies. It has managed to keep its vigor and vitality as a company with its invariably high product quality and the ability to change with the times. In the development of China’s housing industry and its urbanization, Landsea has always been a green house builder that focuses on the human need for better housing and has constantly explored the development of green housing products. Adhering to geography and people-oriented principles, the company revolves around fundamental human needs and aims to develop high-quality residential areas and communities that feature the quality of being healthy, comfortable, energy-efficient, environmentally friendly and smart as well as humane. While we continue to explore the development of green housing, in which we enjoy competitive advantages, Landsea has also adopted a strategy of differentiated green products in order to build a healthy, environmentally friendly and sustainable green business ecology. In China, we follow the development strategy of “varied products, light assets and diversified revenues.“ Based on our main capacity of “varied products,“ we have explored multiple business models including small stock trading, collaborative development, commissioned development, etc.回望 ����， 國內外經濟環境都發生了巨大變化， 面對新時代、 新變化， 面對複雜多變的商業環 境， 朗詩選擇繼續兼顧競爭力和永續發展的路 徑， 在確保企業持續增長的同時積極踐行企業 社會責任， 致力於成為覆蓋客戶全生命週期的綠 色生活引領者。 ����年， 對於朗詩來說， 是深化 綠色轉型的一年， 也是堅持初心的一年。 Looking back on ����, great changes have taken place in both the domestic and international economic environment. Faced with the latest changes in the new era as well as an increasingly complicated and changeable business environment, Landsea Green Group has chosen to continue on the path of retaining its competitive edge while focusing on sustainable development. It has actively assumed its corporate social responsibilities, dedicating itself to becoming a green life operator that covers customers ’ full life cycle while ensuring the continuous growth of the company. For Landsea, the year ���� was a year of deepening green transation, as well as a year of adhering to its original mission.隨著朗詩的發展壯大， 綠色永續發展已不再僅僅 是企業自身的事情， 而關乎更廣泛的利益相關者 的發展福祉。 在社會責任的踐行上， 朗詩堅持三 步走 第一， 實現企業的健康運轉， 為客戶提供優 質的產品和服務， 滿足員工的發展需求， 以更優 異的市場表現回報股東； 第二， 關注更廣泛的大 眾福祉， 積極參與社區建設， 對於環境或社會亟 待解決的重要議題， 朗詩願意貢獻力量； 第三， 通 過企業切實的言行， 感召凝聚更多的人， 參與改 進社會大眾的福祉， 做有利於環境、 社會永續發 展的事情。 在美國市場， 則以朗詩美國事業部為依託， 在繼 續深耕東、 西海岸的基礎上， 拓展新區域， 傳承並 傳播朗詩的綠色基因， Landsea Homes品牌知名 度穩步提升。 持續創新能力是朗詩永葆綠色的核 心， 圍繞綠色地產業務， 朗詩也在城市更新、 綠色 辦公、 地產金融等領域漸次展開工作， 目前各個 業務版塊間協調發展， 互為依託。 朗詩始終堅信， 積極承擔企業自身所在行業和領 域中亟待解決的社會責任議題， 是企業實現永續 發展和踐行社會責任的最好方式。 朗詩致力於實 現企業、 社會和環境的和諧， 持續創造價值； 亦積 極回應社會號召， 為公益事業添磚加瓦。 當前， 朗 詩的社會責任工作已經融入到公司所有經營活動 以 及 全 體 員 工 意 識 當 中 ，並 對 公 司 的 經 營 帶 來 良 性的結果。 朗詩， 永遠在路上。In the United States, our US real estate business unit is devoted to exploring new markets, passing down and disseminating Landseas green genes based on its continuous efforts to develop the markets on the east and west coasts, which has increased the popularity of the Landsea Homes brand. Continuous innovation constitutes Landseas core advantage to retain our green business. In addition to green real estate, we have gradually explored and developed green-related projects, such as green city renewal, green work places and real estate finance. Currently, all business modules have been well coordinated and mutually supported by each other. With the growth and expansion of Landsea, its green sustainable development is no longer limited to the company itself, but widely involves the welfare and interests of all stakeholders. Its fulfillment of corporate social responsibility is reflected on three levels. The first is to ensure the company’ s healthy operation, providing high-quality products and service for customers, facilitating employee development and creating more benefits for stockholders. The second level involves the well-being of the public. Landsea has always been actively engaged in community building and is willing to contribute to solutions for major environmental and social issues. The third entails inspiring and gathering more people, through its own actions and words, to contribute to the welfare of the masses and better environment and sus tainable s ocial development. Landsea has always believed that the best way for a company to achieve sustainable development and undertake its social responsibilities is to actively seek solutions for the urgent social responsibility issues facing its own industry and field. Therefore, Landsea is dedicated to achieving harmony between company, society and environment and continuously offering more benefits. It also voluntarily meets the social demands for improving public well-being and contributes its share to public welfare undertakings. Today, Landsea has integrated the fulfillment of social responsibilities into its all business operations. The willingness to assume social responsibilities is deeply entrenched in the mind of its employees, which in return create positive effects for our companys operations. Landsea is always on the way. 董事局主席致辭 Message from the Chairman 1 04 2 About Landsea Green Group 關於朗詩綠色集團�.� Orgnizational structure of the company �.� 公司組織架構 �.� Highlights of Public Comments �.� ����年度外界主要評價 Landsea Green Group, Co., Ltd. 朗詩綠色集團 Strategic Planning Department 戰略規劃部 Finance Department 財務金融部 Office 辦公室 Board Office 董事會辦公室 朗詩綠色集團 In April, Landsea Green Group was rated as one of the “Top ��� Hong Kong Stocks and Top �� Revenue Growth Stocks“. Landsea Green Group first launched its green bonds and obtained the Standard Calculate According To Equity Interests �,���,��� Square Meters More than �� major cities in China, including Beijing, Shanghai, Shenzhen, Tianjin, Chongqing, Nanjing, Hangzhou, Wuhan, Chengdu, Xi’ an and Guangzhou, as well as tier-one gateway regions in the US. 公司名稱 股份代碼 註冊地址 香港總辦事處 及主要營業地址 成立日期 資本額 已發行 股票總數 總市值 員工人數 土地儲備 總建築面積 業務範圍 朗詩綠色集團有限公司 香港聯合交易所 ��� Clarendon House, � Church Street, Hamilton, HM��, Bermuda 香港中環皇后大道中��號 中環中心��樓����室 ����年��月��日 人民幣 ��,���,���元 �,���,���,� ��股 ��.��億元 �,���人 ��,���,���平方米； 權益下計算 �,���,���平方米 覆 蓋 北 京 、上 海 、深 圳 、天 津 、重 慶 、南 京 、杭 州 、武 漢 、成 都、 西安、 廣州等全國三十多個主要城市， 以及美國主要 一線門戶地區。 ����年， 新增��個項目， 其中， 中國境內 ��個， 境內項目分別位於中國廣州、 杭州、 南京、 成都、 蘇 州、 武漢、 西安等城市。 美國項目分別位於西部和東部一 線門戶城市， ����年， 美國地產在深耕東、 西海岸的基礎 上， 拓展高成長型的鳳凰城新市場。 �.� Sales and margin condition of various businesses �.� 各項業務銷售額及利潤情況 Indicators 指標 Revenue yuan 收 入（ 元 ） Profit before tax 除稅前利潤 （元） Profit for the year 年 度 利 潤（ 元 ） 2016 2017 2018 4,845,008,000 832,467,000 606,836,000 6,213,931,000 1,127,411,000 720,841,000 7,560,526,000 2,261,739,000 1,440,570,000關於朗詩綠色集團 About Landsea Green Group 2 06 2 07 About Landsea Green Group 關於朗詩綠色集團 Landsea Green Group朗詩項目 In March, Landseas Beijing Yangqing passive house project was certified by Germanys PHI Plus Gold Award as the first of its kind in China. In December, Landseas three projects, Chengdu Landsea Xihua Mansion, Hangzhou Le Mansion, and Tianjin Langhong Garden, were granted the Excellent Prize of the ELITE Award for Beautiful Community. In December, Landseas Chengdu Landsea Xihua Mansion was rated as the “sample of Chinas green architecture innovation“. Landseas New West Suburb project was award the top � international healthy architecture solution in the sixth Construction��. �月， 朗詩綠色集團北京延慶被動式房屋項目獲得德國PHIPlus 金獎認證， 國內首個PHIPlus金獎認證的項目 ��月， 成都朗詩熙華府、 杭州朗詩樂府、 天津朗泓園三個項目獲 得精瑞獎美好社區優秀獎 ��月， 朗詩成都熙華府被評為 「中國綠色建築創新樣本」 朗詩新西郊項目榮獲第六屆 「Construction��」 國際健康建築 解決方案全球第一 Landsea US Real Estate In January, Avora won The Nationals National Community of the Year Award, The Nationals is the largest and most prestigious annual award of the American Society of Housing and Construction. In April, BIA Bay Area Awards The Vale was granted the “Excellent Award for Resident Building“ by the Bay Area Architecture Trade Association In September, IronRidge was granted the “Best New Community“ by OCR. In October, Landsea was granted the SoCal Awards for “annual sales team“, “annual customer services“, and “best interior decoration community“. �月， Avora获得The Nationals全美年度最佳社区 金奖， The Nationals是美国住建协会最大、 最负 盛名的年度奖项 �月,BIA Bay Area Awards The獲得灣區建築行業協會頒發的 「住建卓 越獎」 ��月， 南加州獎項SoCal Awards 「年度銷售團 隊 」 、「 年 度 客 戶 服 務 」 、「 最 佳 內 裝 社 區 」 三 項 大獎 �月， IronRidge獲得OCR評選的 「最佳新社區」 Architecture Design Awards 綠建設計類獎項 Awards Granted by 獲獎名稱 頒獎單位 Shanghai Excellent Housing Design Award Shanghai Exploration Design Trade Association APDC Asia Pacific Interior Design Award for Elite Invitational Competition Asia Pacific Design Center 15th Long-term Rental Apartment Full Decoration Excellent Award ELITE Habitat Development Foundation 2018 World Design Excellence Award APDC*IDA Jiangsu Province Green Architecture Innovation Project Jiangsu Provincial Department of Housing and Urban Rural Construction Excellent Prize for Beautiful Community ELITE Habitat Development Foundation 2018 Green Architecture Design Leading Company Private Design Company Branch of Shanghai Exploration Design Trade Association 2018 Best Green Architecture Committee for Promotion of Green Building 2018 Best Green Architecture Design Committee for Promotion of Green Building 2018 Best Green Architecture Design Unit Committee for Promotion of Green Building 2018 Outstanding Contribution Award Passive House Specilized Committee of China Association of Building Energy Efficiency 上海市優秀住宅設計獎 上海市勘察協會 第��屆長租公寓 全裝修優秀獎 北京精瑞人居發展基金會 ����世界設計冠軍聯賽獎 APDC*IDA 江蘇省綠色建築創新項目 江蘇省住房和城鄉建設廳 APDC亞太室內設計精英 邀請賽 APDC亞太設計中心 美好社區優秀獎 北京精瑞人居發展基金會 ����綠色建築設計專業 領先企業綠色建築設計 中國勘察設計協會民營設計 企業分會 ����年度最佳綠色建築 中國綠色建築促進會 ����年度十佳綠色建築設計 中國綠色建築促進會 ����年度十佳綠色建築 設計单位 中國綠色建築促進會 ����年度傑出貢獻獎 中國建築節能協會被動式 建築專委會關於朗詩綠色集團 About Landsea Green Group 2 08 2 09 About Landsea Green Group 關於朗詩綠色集團 Landsea Projects 朗詩美國地產3 Theme 1 Following Five Core Values and Adhering to Sustainable Devlopment Following the “people-oriented“ corporate value and mission of “leading a green life“, Landsea pays more attention to peoples needs a